Key Benefits:
- Enable real-time analysis and visibility into network and application performance.
- Identify outdated protocols and security vulnerabilities, such as SMBv1 and TLS 1.0, which could pose risks to the network.
- Custom dashboards and trended reports with detailed performance metrics to support evidence-based decisions, enabling the IT team to prioritize resources, optimize network performance, and plan for digital transformations, ensuring scalability and alignment with the airport's business cycles.
CASE STUDY
Airport Quickly Identifies Performance Issues Impacting Travelers
NETSCOUT Helps Identify Month-long Latency Issues Within Two Hours
Challenge
The airport faced reports of poor performance across several services, including issues with payment processing in the parking garage application. Additionally, the IT department lacked visibility across the campus, making it difficult to effectively conduct troubleshooting efforts.
Results
The airport achieved significant improvements, including a reduced time to troubleshoot issues affecting passenger-facing services. Proactive monitoring was implemented to safeguard the performance and availability of critical airport applications. Additionally, ongoing reports were provided to airport and IT leadership, enabling evidence-based decision-making and strategic planning.
The Solution
nGeniusOne Solution, InfiniStreamNG appliances, nGenius Packet Flow Switches
“In the life science industry, there is a lot of regulatory compliance regarding the calibration of our equipment. IBM Maximo provides support and validation for compliance-related processes for our projects and equipment. Everything that we do is very sensitive in nature.” - Vincent Lebegue, Head of the Equipment Maintenance Department, Aéroports de la Côte d'Azur
“You should think broadly, keeping your vision in mind. And you should know what Maximo technology can do for that vision.” - Muhammad Al-Qurashi, Maintenance Operations Center Manager and System Product Manager, Riyadh Airports Company
Rapid Issue Resolution
Identify and resolved latency issues with applications to significantly improve performance and prevent revenue loss.
Enhanced Troubleshooting to Secure Mission-Critical Networks
Identify obsolete and insecure protocols (such as SMBv1, TLS 1.0) and collaborated effectively to reduce security threats. Develop personalized dashboards to monitor response times and patterns, facilitating quicker issue prioritization and resolution.
Improved Efficiency and Revenue Protection
Reduce downtime and boost operational efficiency by quickly addressing issues to ensure a seamless customer experience, safeguarding revenue from parking facilities and supplementary services.
Proactive Network Management
Facilitate proactive monitoring by utilizing real-time analysis of intelligent data and DPI on a large scale, guaranteeing system reliability and user contentment, and improve collaboration with vendors and teams through shared metrics and packet information.
Strategic Decision Support
Provide trended data and regular reporting for senior management to drive evidence-based decisions, network enhancements, and future digital transformation initiatives.
Scalable and Reliable Solutions
Deliver a robust setup (nGeniusONE, ISNG appliances, and Packet Flow Switches) to monitor and manage performance across private data centers, cloud, SaaS, and UCaaS environments.NETSCOUT’s nGeniusONE, InfiniStreamNG appliances, and nGenius Packet Flow Switches deliver one of the most comprehensive and widely adopted performance management and visibility solutions across industries due to the significant benefits they provide. These include enhanced problem resolutions, minimized downtime, improved productivity, and detailed performance metrics for evidence-based decisions. By embracing NETSCOUT’s advanced technology, organizations can transition to a proactive and predictive network management approach, ensuring optimal application performance, superior user experiences, and long-term success.