A Total Solution for Better Customer/Citizen Engagement

Transforming Citizen Engagement Across State of Ohio's Digital Platform

Join us for an HCLDX webinar where we unveil the journey of transforming citizen engagement across the State of Ohio. This session will explore how Ohio addressed significant challenges to create seamless, efficient, and cost-effective digital experiences for its residents.

In this webinar, we will discuss:

• The Initial Challenges: Learn about the inconsistencies and high costs in service delivery that Ohio faced despite having access to advanced technologies.
• Strategic Solutions: Discover the strategies and innovations implemented to streamline and enhance the delivery of services across the state’s digital platform.
• Creating Beautiful Citizen Journeys: See how Ohio reimagined citizen interactions to ensure a smooth and engaging experience for all residents, making government services more accessible and user-friendly.
• Impact and Outcomes: Understand the tangible benefits and improvements realized through this transformation, from increased citizen satisfaction to cost savings and operational efficiency.

This is the story of how Ohio successfully engaged its citizens by overcoming technological and logistical hurdles to deliver exceptional digital services. Don’t miss this opportunity to gain insights and inspiration for your own digital transformation initiatives.

Speakers

Joseph Kristy, Principal, Base22, an HCL partner for Digital Experience

Daniel Collins, Customer Experience Executive, HCL Digital Solutions